Agencies · DMCs · Tour operators · Corporate & MICE
Your operational partner on the ground
For travel agencies, DMCs, tour operators and companies. This page explains how we work, what you receive and how our white-label service operates.
Planning autumn and winter groups? Request availability for the coming season.
Request availability →Christmas and New Year groups in Venice: confirm your dates early.
Request availability →Planning Carnival groups? Request availability early.
Request availability →Carnival groups: high crowds and regulated access in some areas — we plan timings and routes in advance.
Request availability →Easter and spring groups: send us your dates early to secure availability.
Request availability →Summer groups: we plan timings around heat and crowds. Requests for the autumn are open.
Request availability →How we work
Step by step
- 1
Request
You send us a structured request: dates, participants, language, service type and cities.
- 2
Quotation
We confirm availability and send a clear quotation within 24 hours.
- 3
Confirmation
Once confirmed, we review the programme with you and agree procedures, documents and branding.
- 4
Pre-tour briefing
Before departure, we share a briefing covering the programme, timings, suppliers and key contacts.
- 5
Tour operations
We direct the tour on the ground and remain directly reachable by you throughout the service.
- 6
Post-tour report
After the tour, you receive a report with feedback, any issues handled and recommendations.
What you receive
Clear deliverables, every time
Pre-tour briefing
A written briefing before every service: programme, timings, suppliers, contacts and any critical points.
Direct contact during the tour
You speak directly with us — not with a call centre — for the entire duration of the tour.
Post-tour report
A concise report after every service: how the tour went, client feedback, issues handled and notes for the future.
Corporate & MICE
For companies and events
Incentive trips, corporate groups, events and congresses: we coordinate people, venues and schedules in close cooperation with your team or your agency.
MICE & corporate services →White-label
How white-label works
In white-label mode we operate as part of your team. Your clients deal only with your agency: we take care of the service, you keep the relationship.
The clients you entrust to us remain yours: we never contact them directly for future services.
What we do
- ✓Introduce ourselves under your agency’s name
- ✓Use your welcome signs, vouchers and documents
- ✓Follow your procedures and service standards
- ✓Report to you, not to the client
What we never do
- ✕Hand out our own business cards or materials
- ✕Make direct offers to your clients
- ✕Contact your clients directly for future services
Worldwide
International by nature
We work with groups from all over the world, in English and Italian. We also offer a native-speaker service in Russian and Albanian: groups rarely covered by Tour Directors in Venice, which we serve directly, without intermediaries. For groups in other languages, we coordinate trusted partner professionals.
Service languages
Italiano English Русский Shqip
Other languages through trusted partner professionals.
How quickly do you reply?+
We reply to every request within 24 hours, with availability and a quotation.
Which areas do you cover?+
We are based in Venice and operate in Venice, the Veneto and across Italy.
What group sizes do you handle?+
From private clients and small groups to larger groups and MICE events. [TODO: indicate typical / maximum group size]
How do you handle unexpected events?+
We manage contingencies directly on site — delays, changes, supplier issues — and inform you promptly. Every significant event is recorded in the post-tour report.
Can we reach you during the tour?+
Yes. You have direct contact with us for the entire duration of the service.
How do you invoice?+
We issue regular invoices to your agency or business, with our VAT number. [TODO: payment terms]
Will you contact our clients directly?+
No. The clients you entrust to us remain yours: we never contact them directly for future services.
Do you also work with companies?+
Yes. We support corporate groups, incentive trips, events and congresses (MICE), directly or through your agency or DMC.
Planning a stay or a group in Venice?
Tell us about it — we reply within 24 hours.